Pre-ordering

We find the product that isn't in stock

Anything without the blue lightning badge can be pre-ordered. We source it from our trusted European supplier network, inspect it in our own warehouse and ship it to you, usually within 5–15 business days.

Browse the selection How it works
5–15 business daysaverage pre-order delivery
No hidden coststhe listed price is what you pay
260608+items inspected and shipped

Availability

How to read the badges

Every product shows one of three states. They tell you where the product is right now and how soon it can be with you.

48H

In stock

Ships within 1–2 business days

In our warehouse in Finland, inspected and ready to go.

1 Week Shipping

Incoming

About 3–5 business days

Already on its way to our warehouse from a supplier.

Pre-Order

Pre-order

About 5–15 business days

Not in stock yet. We source it for you after you order.

Step by step

How a pre-order proceeds

From checkout to your door, this is what happens and when you hear from us.

  • Automatic updates

    An email at every milestone, so you always know where your product is.

  • Inspected before it ships

    Every product passes our check and gets the Sneak Verified tag.

  • One price

    You pay the price on the product page. Nothing is added later.

  1. Step 1

    You place the order

    Checkout works like any other order and you pay the listed price. Your order confirmation arrives right away.

    Email: Order confirmation
  2. Step 2

    We locate your product

    Our team searches our European supplier network for your exact size. While we search, we check in with you on day 3 and day 7. Once we've confirmed the order with the supplier, you get an email that your order is processing. From then on the order can't be cancelled.

    Email: Items located
  3. Step 3

    On the way to us

    The supplier ships the product to our warehouse in Finland. Most arrive within a week.

    Email: On the way to us
  4. Step 4

    Arrived and inspected

    We scan the product in and inspect it ourselves. You only hear that it has arrived once it has passed.

    Email: Shipping soon
  5. Step 5

    We ship it to you

    Packed with the Sneak Verified tag and sent with tracking.

    Email: Shipping confirmation
  6. Step 6

    Delivered

    Enjoy. Returns and exchanges work as with any order, see the return policy.

What if we can't find it?

Rare, older and high-demand products sometimes take longer. If nothing has turned up after about two weeks, we email you and you choose how to proceed.

  • Full refund

    To your original payment method within 1–3 business days. No service fee.

  • Swap size or model

    Pick another product and we continue sourcing.

  • Keep waiting

    We keep looking and keep you posted.

Cancellation and returns

A pre-order is sourced from our suppliers just for you: once it's processing, we've already reserved and paid for the item. It still has the same 14-day right of withdrawal as every other order.

  • No cancellation or service fee.
  • You can cancel free of charge until we email you that the order is processing. Processing starts once we've confirmed the order with our supplier, and the order can't be cancelled after that. You can still return the item within 14 days of it arriving. You pay the return shipping.
  • Refunds go back to your original payment method within 14 days of your withdrawal notice.
  • Please only order what you plan to keep – our customer service is happy to help with sizing first. If pre-orders are cancelled or returned repeatedly, we may need to limit new pre-orders.
Read the return policy →

What can affect delivery time?

We always do our best to get your product to you as fast as possible. Sometimes the delivery time depends on things outside our control.

  • Peak seasons and releases

    Around Black Friday, Christmas and popular releases, suppliers and carriers are busier than usual.

  • Customs

    Items sourced from outside Europe go through customs, which can sometimes add time.

  • Shipping

    Carrier delays, weather or other exceptional situations can make the journey longer.

  • Availability

    Rare, older and very sought-after items can take longer to source.

We'll always keep you up to date: you get an email at every step of your order, and we'll tell you straight away if anything is delayed.

How to find the right size

A pre-order is sourced just for you, so it's worth making sure of the size before you order.

  • Open the Size chart on the product page and compare the measurements with your foot or a piece of clothing that fits you well.
  • Check the fit tip next to the size selection: we tell you whether the model runs true to size or whether to size up or down.
  • Compare with shoes or clothes you already own. A similar model from the same brand is the best reference.
  • Not sure? Ask our customer service before ordering and we'll help you choose.

Please order just one size. If it doesn't fit after all, you can exchange or return it under our return terms.

How to choose a size →

Questions

Frequently asked

Short answers to the questions we get most about pre-orders.

Contact us
Are pre-ordered products authentic?

Yes. Every product is inspected by us before it is cleared for shipping, and it ships with the Sneak Verified tag.

Why can delivery take longer than 15 days?

Rare, older and high-demand products can take longer to source. The estimate is an average, and we keep you updated along the way.

Does a pre-order cost more?

No. There are no hidden costs. Shipping is calculated at checkout like on any order.

How do I know what's happening with my order?

You get an automatic email at every milestone, and the order status is always in the customer portal. If you have a question, ask it there.

Pre-ordering

Ready to find your product?

Anything that isn't in stock right now can be pre-ordered today.

Browse the selection
  • 5–15 business days
  • No hidden costs
  • Sneak Verified